Important information around your winter holiday


Dear families and friends of Löwe&Bär!

Starting 6th of March, we welcome you to our unique winter paradise of Serfaus-Fiss-Ladis. The following information regarding Covid-19 is a must read for all guests:

Our cancellation conditions remain in accordance with the GDPR; however, we have added the following clauses due to the Covid-19 circumstances:

Free cancellation of your winter holiday 2020/2021 is possible anytime by guests as well as the hotel management if:

  • Arrival and departure to/from Austria cannot be guaranteed due to a boarder closure of the Austrian government
  • Austria, Tirol or Serfaus-Fiss-Ladis is deemed a risk region of the highest category by your home government
  • After arrival or departure, you must go into involuntary quarantine for at least 3 nights

Any down payments will be credited to your holiday account as voucher for future holidays.

All vouchers can be used until 30th of April 2024.

Prices may vary when your vacation is rebooked.


We kindly ask you to obey the following rules throughout your stay:

  • Keep a minimum distance of one meter from other guests, who do not share the same household
  • Avoid shaking hands when greeting
  • Wash hands regularly throughout the day and use our anti-viral disinfection stations
  • Wearing masks is required for adults and children above 6 in the restaurant area only
  • The use of indoor swimming pools, sauna areas and children clubs is possible without any restrictions. We ask guests to register in advance to ensure compliance with legal regulations
  • Immediate notification to hotel management when any symptoms of illness occur during holiday


We have prepared the latest hygiene measurements to guarantee your family a relaxing and carefree holiday:

  • More than 40 anti-viral cleaning stations distributed throughout the hotel
  • Corona testing, if cared for (surcharge may apply)
  • Compliance with all WHO recommendations and regional as well as national hygiene regulations adjusted to Covid-19
  • Hourly anti-viral cleaning of critical surfaces
  • Periodic training and testing of all employees


Safety measures in the Serfaus-Fiss-Ladis ski world:

  • Mandatory face mask in all closed rooms of the mountain railways
  • All restaurants execute legally required distances between tables
  • No mask is required at tables
  • Regular disinfections
  • All puplic transportation demand wearing masks, as well as in gondolas and in queues
  • All employees who come into contact with guests are instructed to wear masks as well
  • Countless disinfectant dispensers are available throughout the ski area
  • Double ski school offering with staggered starting times
  • Unbundling of the assembly points to avoid large crowds
  • Flexibly adjusted starting times for individual groups


Last but not least, we present the highlights of Löwe&Bär and the Serfaus-Fiss-Ladis region, which wil be open:

  • Opening of all cable cars, winter playgrounds and winter hiking trails in the ski area
  • The following events and highlights take place: First Track, nightime skiing, toboggan and Fondue evenings as well as Masner Express
  • Full range of ski school offering for children and adults
  • Opening of the Murmli Park - 10.000m² ski area directly in front of the Hotel Bär
  • 2 000m² of children and baby clubs in both hotels
  • Child and baby care with an exciting animation and adventure program 12 hours per day
  • Supervised lunch and dinner for babies, children and teens
  • Modern child care concept with separate areas for babies, toddlers and teens
  • Bären and Löwen bathing paradise: Heated outdoor swimming pool and indoor pool with paddling area for small children, family textile sauna and water slides over 2 floors
  • Bären and Löwen SPA worlds: countless treatment rooms, first-class cosmetic treatments for children and adults - recognized as leading Tyrolean wellness hotels


We are looking forward to your stay!

Your Heymich family with the entire Löwe&Bär team