Important information around your holidays

Dear families and friends of Löwe&Bär!

The Heymich family as well as all employees of Löwe&Bär will welcome you to Europe’s most beautiful family region Serfaus-Fiss-Ladis starting July 4th 2020. The following information regarding Covid-19 is a must-read for all guests:


We changed our cancelation policy for our summer and winter guests to provide you with sufficient flexibility and confidence to book your vacation today already:

  • As of June 1st 2020, our cancelation terms are in accordance with our GDPR. However, a free cancelation is possible anytime through our guests as well as the hotel if
    • Arrival and departure to/from Austria cannot be guaranteed due to a boarder closure of the Austrian government
    • Austria, Tirol or Serfaus-Fiss-Ladis is deemed a risk region of the highest category by your home government
    • After departure from Löwe&Bär you must go into quarantine for at least 3 nights ordered by legal officials
  • As of June 1st 2020, any down payments will be credited to your holiday account as a voucher for future holidays
  • All vouchers can be used until 16th of October 2024
  • Prices may vary when your vacations is rebooked


We kindly ask you to obey all rules throughout your stay:

  • Keep a minimum distance of one meter from other people, who do not share the same household
  • Avoid shaking hands when greeting
  • Wash hands regularly throughout the day at any of the our anti-viral disinfection stations
  • Wearing masks is not mandatory at any part of the hotel
  • Immediate notification to hotel management when any symptoms of illness occur during holiday


We have implemented the latest hygiene measurements in order to guarantee your family relaxing time at Löwe&Bär:

  • More than 40 anti-viral cleaning stations distributed throughout the hotel
  • Limited room occupancy rate ensuring all customers a care-free stay with enough space in compliance with national hygiene regulations
  • Corona antibody testing, if cared for (surcharge may apply)
  • Compliance with all WHO recommendations and regional as well as national hygiene regulations adjusted to Covid-19
  • Hourly anti-viral cleaning of critical surfaces
  • Periodic training and testing of all employees


The following framework based on national laws will be executed throughout your stay. We kindly ask for your support to enable all customers a care-free and relaxing holiday. Please note that all other All-Inclusive services will be offered except:

  • Unfortunately, the Lion and the Bear need to play at home this year. Therefore, we politely ask all guests to use the facility of the booked hotel only (except clip n’ climb)
  • Thanks to the extended opening hours and the reduced occupancy rate of the hotel, all indoor and outdoor pool areas as well as the wellness area will be open. The Bären Beach Club, the Balu outdoor pool and the Löwen outdoor pool are available if 1 meter distance is kept. Our indoor swimming areas and wellness facilities can be booked on site, as only a limited number of people are allowed at once. We guarantee a minimum of 3 hours using the indoor pool
  • In the children's club we continue to offer child and baby care 72 hours a week. In order to guarantee “safe” play, childcare will be available in prior appointment and with timed programs in compliance with hygiene regulations. We guarantee at least 4 and up to 12 hours of childcare daily


Last but not least we present the highlights of Löwe & Bär and the Serfaus-Fiss-Ladis region, which will be open this summer:

  • Super.Sommer.Card - free use of all cable cars and playgrounds
  • Opening of all cable cars, venues and restaurants such as Murmliwasser, Adventure Park Hög, Spielewelt Lazid and Fisser Funpark
  • Opening of hiking and themed trails as well as bike paths and MTB trails
  • The Bären Beach Club with 1,500 m² of sand and a beach feeling in the Tyrolean Alps is guaranteed
  • 1,000m² of children's and baby worlds in the respective hotels, including huge Sofplay facilities
  • The pirate world of the Hotel Löwe with a unique game world, numerous water slides
  • Swimming lessons for children and babies five times a week through the Fred’s Swim Academy
  • Childcare with a varied animation and adventure program 12 hours a day, six times a week
  • Extensive animation program for adults including Segway trekking, e-bike tours, guided hikes, badminton, bike school and aqua aerobics
  • Family hike with children's games at the Löwe & Bär barbecue area


We are looking forward to welcoming you and your family in sunny Serfaus!